Politique de remboursement

Cancellation  & Return Policy 

At EdleessFashion, we pride ourselves on how fast we process and ship our orders, hence, for this reason, we cannot guarantee that orders placed on our website can be canceled before shipping out. We encourage our dear customers to carefully review their orders before submitting to prevent any cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue a refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are canceled after they have shipped out.


Return Policy 

Please notify us within 3 days of delivery to request a return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for the prepaid at our expense and issue a full refund shortly after the return is received back at our warehouse. If the return is due to a reason other than the item being damaged, defective, or incorrect then the customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is responsible for all shipping costs incurred on returned orders that are not damaged, defective, or incorrect. Before returning a product, please obtain a return authorization by contacting us and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after the return is received back at our warehouse.

Note:

The order must returned within 14 days. Late arrival will not be refunded. 

A 10% restocking fee will be deducted from your order amount. 

Order must be in its original packaging and unused with tags still on it.

Promoted or discounted orders are not refundable. 

Customized orders are not refunded.

Should you have any questions or concerns, please feel free to contact us at info@edleessfashion.com.

Thank you.